Sunday, August 10, 2008

E.R. Rage

Are you relaxed, patient?

Maybe you should ask the doctor instead
:

"Hospitals try to calm doctors' outbursts; Medical road rage affecting patient safety, group says" by Liz Kowalczyk, Globe Staff | August 10, 2008

During an operation at a Salem hospital last summer, an orthopedic surgeon, frustrated by a pair of scissors that wouldn't cut, threw them and narrowly missed a nurse.

In many hospitals, outbursts from a top surgeon who generates significant revenue or a star researcher who wins huge grants often have been tolerated. But in this instance, North Shore Medical Center disciplined the doctor who threw scissors and required mandatory team training for all operating room staff under a recent policy requiring physicians to treat their colleagues with "civility and respect."

North Shore is part of an emerging effort to crack down on what some call healthcare road rage. The push is inspired by a growing body of research suggesting that swearing, yelling, and throwing objects are not just rude and offensive to co-workers, but hurt patients by increasing the likelihood of medical errors.

Yeah, that isn't going to make me feel very good about what is going on.

"You're looking at a very stressed out industry," agreed David Yamada, a Suffolk University law professor who specializes in employment issues including workplace bullying. "You have an industry in crisis where people are having to do much more with limited resources. That combination can be a potent one.

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Trillions for wars, billions for banks and Israel, and yet....